Privacy Policy

Elite Readiness Group Pty Ltd

Last updated: 27 May 2026

Elite Readiness Group Pty Ltd, trading as Elite Readiness Group, is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you interact with us, visit our website, subscribe to our updates, book a workshop, purchase a product or service, or otherwise communicate with Elite Readiness Group.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What is personal information?

Personal information is information or an opinion that identifies you, or could reasonably identify you.

The types of personal information we may collect include:

• your name
• email address
• phone number
• residential, billing, or postal address
• business or organisation details
• workshop, training, or booking details
• payment and transaction information
• enquiry details and correspondence with us
• newsletter subscription information
• information you provide through website forms
• photographs, video, or testimonials where you have provided consent
• identification, licence, qualification, or eligibility details where required for a service, workshop, event, or compliance purpose
• health, medical, accessibility, or safety-related information where relevant to participation in training, workshops, or events.

We only collect personal information that is reasonably necessary for our business activities and the services we provide.

2. How we collect personal information

We may collect personal information when you:

• visit or use our website
• sign up to our newsletter or updates
• book a workshop, consultation, event, or service
• purchase products or services from us
• complete an online form
• contact us by email, phone, social media, or through our website
• attend one of our workshops, events, or training sessions
• interact with our content, advertising, or social media pages
• provide feedback, reviews, testimonials, or content
• apply to work with us, partner with us, or engage us for services.

Where reasonable and practical, we collect personal information directly from you. In some cases, we may receive information from third parties, such as booking platforms, payment processors, service providers, partner organisations, referral sources, or publicly available sources.

3. Why we collect personal information

We collect, hold, use, and disclose personal information for purposes connected with operating Elite Readiness Group, including to:

• respond to enquiries
• provide information about our services, workshops, products, and updates
• manage bookings, registrations, payments, and attendance
• deliver workshops, events, training, consulting, or related services
• provide customer support
• send newsletters, updates, offers, and marketing communications
• improve our website, services, content, and customer experience
• manage safety, risk, and participant suitability where relevant
• meet legal, insurance, tax, accounting, or regulatory obligations
• manage business administration and record keeping
• protect our legal rights, property, safety, and reputation.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

4. Sensitive information

Sensitive information may include information about your health, medical conditions, injuries, disabilities, criminal history, memberships, beliefs, or other information classified as sensitive under privacy law.

We will only collect sensitive information where:

• it is reasonably necessary for our services, workshops, events, safety requirements, or business activities
• you have provided consent
• it is required or authorised by law
• it is necessary to manage health, safety, risk, emergency response, or duty of care obligations.

Sensitive information will only be used for the purpose for which it was collected, a directly related purpose you would reasonably expect, or another purpose permitted by law.

5. Website, cookies, and analytics

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, time spent on the website, and how you interact with our site.

We may use cookies, analytics tools, pixels, and similar technologies to:

• improve website functionality
• understand website traffic and user behaviour
• support website security
• improve marketing and advertising performance
• personalise your experience where applicable.

You can adjust your browser settings to disable or block cookies, however some parts of the website may not function properly if cookies are disabled.

6. Third-party platforms and service providers

Elite Readiness Group may use third-party platforms and service providers to help operate our business. These may include website hosting providers, booking systems, email marketing platforms, payment processors, analytics providers, customer management systems, IT providers, professional advisers, contractors, and delivery partners.

Where we disclose personal information to third parties, we do so only where reasonably necessary for our business operations, service delivery, legal obligations, or with your consent.

We are not responsible for the privacy practices of external websites or third-party platforms linked from our website. We recommend reviewing their privacy policies before providing personal information to them.

7. Disclosure of personal information

We may disclose your personal information to:

• our employees, contractors, instructors, consultants, and authorised representatives
• payment, booking, website, email, hosting, and IT service providers
• professional advisers, including accountants, insurers, lawyers, and business advisers
• partner organisations involved in delivering a service, workshop, event, or training activity
• regulatory bodies, government agencies, or law enforcement where required or authorised by law
• emergency services, medical personnel, or safety personnel where necessary to protect health or safety
• any other party where you have provided consent.

If Elite Readiness Group delivers services in partnership with another organisation, training provider, venue, or contractor, we may need to share relevant information to manage bookings, attendance, safety, delivery, reporting, or compliance.

8. Overseas disclosure

Some of the third-party platforms or service providers we use may store or process information outside Australia.

Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations.

9. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• secure digital systems
• password protection and access controls
• limiting access to authorised personnel
• secure storage of business records
• using reputable third-party platforms
• reviewing and improving our privacy and data handling practices.

No method of electronic transmission or storage is completely secure. However, we take privacy and data protection seriously and work to maintain appropriate safeguards.

10. Retention of personal information

We keep personal information only for as long as it is reasonably required for the purpose it was collected, or as required for legal, tax, insurance, training, compliance, dispute resolution, or business record keeping purposes.

When personal information is no longer required, we will take reasonable steps to securely destroy it or de-identify it.

11. Accessing and correcting your personal information

You may request access to the personal information we hold about you. You may also ask us to correct your information if you believe it is inaccurate, incomplete, outdated, or misleading.

To protect your privacy, we may need to verify your identity before providing access or making changes.

We will respond to access and correction requests within a reasonable timeframe. In some cases, we may refuse access where permitted by law, but we will explain the reason where appropriate.

12. Children and people under 18

If a person under 18 provides personal information to us, we may require consent from a parent or guardian, particularly where the information relates to bookings, participation, safety, payments, training, workshops, media, or disclosure of information.

Where a parent or guardian provides information on behalf of a minor, they confirm they have authority to do so.

13. Photos, video, testimonials, and content

From time to time, Elite Readiness Group may capture or use photos, video, testimonials, feedback, or other content for training, promotional, educational, or business purposes.

We will seek consent where required before using identifiable images, video, testimonials, or personal content for marketing or public-facing purposes.

You may withdraw consent for future use by contacting us. However, withdrawal may not affect material already published or used where it is not practical to remove.

14. Marketing communications

We may use your personal information to send you updates, newsletters, offers, event information, workshop details, product information, or other communications related to Elite Readiness Group.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may still send you important non-marketing communications, such as booking confirmations, service updates, payment information, safety notices, or administrative messages.

15. Privacy complaints and enquiries

If you have a question, concern, or complaint about how Elite Readiness Group handles your personal information, please contact us using the details below.

Elite Readiness Group Pty Ltd
ABN: 86 698 073 639
Email: admin@elitereadinessgroup.com
Phone: 0448880512
Address: 125 Robinson Street, Frenchville, QLD, 4701
Website: elitereadinessgroup.com

We will review your enquiry or complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

16. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, legal obligations, or privacy practices.

The latest version will be made available on our website.